Frequently asked questions
Products and lineup
What models are currently available?
The current lineup includes J-7, L-9, P-8 battery short pens and the RS battery stroke pen.
What information is shown on each product page?
Each page lists the same introduction and specifications as the HPTA USA catalog. Pricing is shared on inquiry.
Inquiry and support
How do I request pricing or availability?
Use the Inquire button on any machine or open the Contact page. Include your studio or distributor details and the models you need.
Who is the legal entity behind HPTA?
HPTA is presented by SEISHIN CO., LIMITED. Company registration details are listed on the About page.
Shipping and warranty
Do you ship internationally?
Shipping options and timelines are confirmed during inquiry based on region and order volume.
What if a machine arrives damaged?
Contact us with photos and order details. Warranty and return handling is arranged case by case.